Lumina Luxury Suites respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation and the applicable Greek data protection legislation. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you visit our website or contact us for information or reservation inquiries.

Data Controller

The Data Controller responsible for the processing of your personal data is Lumina Luxury Suites.

Address: Petropoulou 12, Messolonghi, 30200, Greece
Email: info@luminasuites.com

For any questions or inquiries regarding the protection of your personal data, you may contact us using the details provided above.

Personal Data We Collect

We may collect and process the following categories of personal data:

Identity Information: Full name, identity card or passport details where required by applicable law, date of birth, and nationality.

Contact Information: Email address, telephone number, postal address, and country of residence.

Reservation Information: Information related to your reservation, duration of stay, guest preferences or special requests, and related communications.

Communication Data: Information you provide through our contact form, via email, or through telephone communication.

Technical Data: When you visit our website, certain information may be collected automatically, such as your IP address, browser type, device information, pages visited, and time of access.

How We Collect Your Data

Your personal data may be collected through our website, contact forms, email communication, telephone calls, reservation requests, social media interactions, or during your stay at our property. Data may also be collected automatically through technologies such as cookies.

Legal Basis for Processing

The processing of personal data is based on the following legal grounds:

• The performance of a contract for the provision of accommodation services and the management of reservations.
• Compliance with legal obligations arising from Greek tax and tourism legislation.
• Our legitimate interests in ensuring the smooth operation of our business and improving our services.
• Your consent where required, such as for receiving informational or marketing communications.

You may withdraw your consent at any time.

Use of Personal Data

Personal data is used to manage and process reservations, respond to inquiries and requests, communicate with guests before and after their stay, comply with legal obligations, improve our services and website, and ensure the security of our premises and systems. Personal data is not sold or rented to third parties.

Data Sharing

Personal data may be shared only when necessary with trusted partners and service providers, such as technical support providers, website hosting services, or reservation management systems. In certain cases, data may also be disclosed to public authorities when required by law. All partners are required to comply with applicable data protection regulations.

Data Retention

Personal data is retained only for as long as necessary for the purposes for which it was collected. Reservation and financial records may be retained for up to ten years in accordance with tax legislation, communication records for up to two years, and website analytics data for up to twelve months. After these periods, the data is securely deleted or anonymized.

Cookies

Our website may use cookies to enhance the user experience and analyze website traffic. Some cookies are necessary for the proper functioning of the website, while others are used for statistical purposes. Users can manage or disable cookies through their browser settings.

Data Security

Lumina Luxury Suites implements appropriate technical and organizational security measures, including secure servers, firewall systems, access controls, and password protection, to safeguard personal data against unauthorized access, loss, alteration, or destruction. While we take all necessary precautions, no method of data transmission over the internet can be guaranteed to be completely secure.

User Rights

Under the GDPR, you have the right to access your personal data, request correction of inaccurate information, request deletion where permitted by law, restrict processing, request data portability, and object to certain processing activities. You also have the right to withdraw any consent you have previously given. To exercise your rights, you may contact us at the company’s email address.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and recommend that you review their respective privacy policies.

Children’s Privacy

Our services are not directed at individuals under the age of 16, and we do not knowingly collect personal data from minors without the consent of a parent or legal guardian.

Contact and Complaints

If you have any questions or concerns regarding the processing of your personal data, you may contact us directly. You also have the right to lodge a complaint with the competent supervisory authority:

Hellenic Data Protection Authority
Website: https://www.dpa.gr